Town of Flower Mound
Frequently Asked Questions
What is a Short-Term Rental?
A Short-Term Rental, also known as a vacation rental, is the rental of a legally-licensed dwelling unit for periods of less than 30 consecutive days per occurrence. You must register your property with the Town prior to advertising and renting your property.
Who needs to apply for a Short-Term Rental License?
Any owner renting a property for a period of 30 consecutive days or less is required to register their short-term rental.
What is the Hotel Occupancy Tax?
This is a 7% tax on your short-term rents not already remitted by an intermediary. Hotels also pay this tax. Short-term rent includes all consideration received for occupancy including all non-optional fees (other than taxes) such as booking/reservation fees; cleaning fees; pet charges; fees for extra vehicles, people or beds; etc.; and any amounts received from Lodging intermediaries less exemptions.
Exemptions
Exemptions are rents paid by US federal Government employees traveling on official business, diplomatic personnel with a tax exemption card, and certain state employees as outlined on the Town of Flower Mound website or Texas Comptroller’s website.
When is the Hotel Occupancy Tax due?
Hotel Occupancy Tax payments are due monthly no later than the 15th of the month following the end of the prior month.. If there was no rental activity for the entire month, you are still required to submit the completed Tax form.
How is penalty and interest calculated on late payments?
Penalty:
Interest:
What is the cost of an STR License?
There is no cost to register your STR.
Does my short-term rental license apply to multiple properties?
No. you must register each of your STR dwelling units in the Town of Flower Mound.
Is the City working with Airbnb?
No. Airbnb does not collect or remit hotel occupancy tax to the Town of Flower Mound on behalf of property owners and/or authorized agents.
Is the City working with Vrbo?
No. Vrbo does not collect or remit hotel occupancy tax to the Town of Flower Mound on behalf of property owners and/or authorized agents.
Can I pay by credit card?
Yes! We are able to take Visa and Mastercard. The Town of Flower Mound does assess a convenience fee of 2.75% on credit card payments with a payment limit of $500.00 per transaction.
Can I pay by e-check?
Yes! You can select your e-check during checkout. In doing so, you authorize you bank to send the payment electronically to the Town of Flower Mound. The City does not pull the money from your account, ever. There is a $1.00 fee per e-check transaction.
I need to close my account. What do I do?
Please email the Town of Flower Mound. Please include the closure date and the reason you are closing the account.
How do I amend a return?
Please email the Town of Flower Mound.
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in GovOS, please reach out to our support team. We can always reach out to the City on your behalf if we need their assistance with one of your questions. You can reach GovOS at blt.str.support@govos.com and by phone at (888) 751-1911.
Where are my tax forms? My Action Center is empty.
Your tax forms will be available on the 1st day of the month following the last day of the tax period. For example, November tax forms will be available in your Action Center on December 1st.If you do not see the forms you expected, simply contact GovOS support for assistance.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6 digit Account Number and the GovOS Activation Code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6 digit Account Number and the GovOS Activation code to be authorized to connect to an existing property record.
I did not receive or I misplaced the letter with my activation code. What do I do?
Contact GovOS blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
Can I file a Zero File tax return through GovOS?
To file a zero file tax form, select your tax form from your Action Center. Then, complete the required information on the remittance, including Gross Rents and any deductions. You will be prompted to confirm your desire to complete the return as a Zero File return.
What payment types are accepted by the City through GovOS?
The Town accepts e-checks as well as the following major credit cards: Visa and Mastercard.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a Property?
All users need to register, just as you did, by going to the home page for that jurisdiction. They will click on the "Go" button under "New Users". They will also need the 6 digit account number and Activation Code for the property.
I forgot my password. What do I do?
From the Log In page, click the "Forgot your password" link and follow the instructions that will be e-mailed to the User's registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
For Assistance, Contact GovOS Support
blt.str.support@govos.com
(888) 751-1911
When contacting support, be sure to include the jurisdiction (Flower Mound) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!
